Securus Refuses to Tolerate integrity Breach from GTL
A company only takes time make a press release on, matters that are really critical to them. Therefore, the highlighting of GTL wrongdoings by Securus must have greatly affected Securus such that they decided that the only way to solve the issue is to take the matter public.
Both GTL and Securus provide technology solutions to prisons in America. Being in the same industry, the actions of one company is bound to affect the other. This is true according to the reviews by various clients commenting on this industry. They seem to have totally lost trust in them, thanks to GTL which has continuously maltreated their customers and show no signs of change.
Customers who use the services of this industry feel that they have no option. Their desperation is what keeps them using the services. This should never be the case for any industry. At all times, the customers should feel that they have the upper hand in whatever the company does.
GTL, 18 years ago, was charged with some wrongdoings in directly taking advantage of the customers. The company was reported to have been benefitting from overcharging their clients and in some instances billing transactions more than once thus reaping profits off the unsuspecting clients. Even with a stern warning and a fine, GTL was adamant to change. Continued practice of these wrong doings has seen the reputation of this industry totally damaged.
Over the 18 years, other companies must surely have noted what was going on with GTL. However, only Securus was bold enough to go public with the issue. Securus recently got an A+ grade from BBB Accreditation. Being stewards of integrity within the industry, it is only fair to assume that GTL and the likes had this coming.