Having once operated an outsourcing firm with call centers all over the world, Paul Herdsman learned that it doesn’t work at scale. Management can’t provide effective training or oversight in this type of environment largely because they can’t physically be in each call center regularly.
He started NICE Global in 2014 and is the chief operating officer. Paul Herdsman chose to have a call center located in Montego Bay, Jamaica. It’s a short plane flight from South Florida and English is spoken by many of its citizens. Paul Herdsman manages this call center from South Florida but he makes regular visits so he knows what’s happening on the ground.
NICE Global provides near-sourcing services to its clients in the United States. This includes providing customer service and tech support to their customers. Paul Herdsman says his company only does well when its clients do well. That’s why meeting the needs of clients is in the mission statement and communicated to prospective clients.
Paul Herdsman is honest about his company’s operations, culture, how employees are paid and trained, what metrics are used to keep track of performance, and their business practices. He is confident about how NICE Global does business and believes that by being transparent he creates a welcoming environment for those who might want to work with his company.
Paul Herdsman says he has a tough time letting go of duties by delegating tasks to others. As a problem solver, he wants to resolve every issue he comes across. However, as the company has gotten larger, he’s learned he needs to hire people and trust them to do some of the duties he has been performing. He now has complete faith in their ability to figure things out. Go Here to learn more.
Paul Herdsman is a multifaceted businessman, and has a very successful portfolio encompassing a multitude of business skills. His career has been focused around customer satisfaction and he has honed his skills in areas such as customer acquisition, customer retention, business development and growth, marketing and sales growth, and operational execution. He attributes much of his success to word of mouth as he knows that satisfied customers are the best marketing tool any business can attain.
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Businessman Paul Herdsman says that his hobbies help him in his career. He is an avid fan of fishing and golf, two hobbies that he engages in as often as his schedule allows. Paul says hobbies help keep him grounded and make him more well-rounded.
Paul Herdsman was a kindergarten student when he started fishing. He’s not sure how he became interested in this hobby as nobody in his family fished. He thinks it was likely some TV show or ad that he watched that sparked his interest. He asked for a fishing pole for Christmas and was pleasantly surprised to receive one. From the first time he went fishing, Paul Herdsman knew that it would be a lifelong hobby.
His interest in golf developed later. He wanted to try golf as a teenager but, along with his twin brother, they were too busy with other sports to fit the time in for it. After high school, he found the time and was instantly hooked. It’s a very humbling sport and one that he has found more challenging than any other one he has engaged in.
He does a round of golf every week and fishes once a week. Since he lives in South Florida, he has many golf courses to choose from. He has dreams of playing some of the best golf courses in the world such as Carnoustie Golf Links, St. Andrews, and The Straits Course at Whistling Straits. Read This Article for more information.
One of the things Paul Herdsman likes best about golf and fishing is that he can do these hobbies with others or alone. He just started taking his two young daughters along on fishing trips. He’s taken them to the driving range as well, but they aren’t yet ready to play on a course.
Renowned entrepreneur Paul Herdsman has over 10 years of experience in consumer software and online customer acquisition. He is the Co-Founder and COO of NICE Global.
Paul Herdsman is a multifaceted businessman and has a very successful portfolio encompassing a multitude of business skills. His career has been focused around customer satisfaction and he has honed his skills in areas such as customer acquisition, customer retention, business development and growth, marketing and sales growth, and operational execution.
Paul Herdsman attributes much of his success to word of mouth as he knows that satisfied customers are the best marketing tool any business can attain.
Paul Herdsman is the co-founder and COO of NICE Global. He studied at Florida Atlantic University. NICE Global is a company that deals with full-service business solutions provider in Jamaica.
NICE Global’s unique services ensure companies have improved customer retention, increased revenue and lowered overhead cost. It aims to make sure employees are satisfied, skilled and able to grow as professionals at individual levels.
Many people dream of becoming employers and having their companies. Starting and sustaining a successful business is not easy. It takes more than hard work, dedication and know-how for one to succeed.
Paul Herdsman has learned a great deal of information as a co-founder of his own successful company. Paul Herdsman has tips that will help you as a business owner know what you need to do to become a successful business owner.
In the article entitled, “12 Success Tips”, with theBroTalk, Herdsman discussed these effective business tips which he likes to share to aspiring and established business owners alike, that they can use to be successful like himself.
Important Tips for entrepreneurs
According to Paul Herdsman, one of the most important values to have is a positive attitude. Positive thinkers have been associated with better solving skills. A good way of increasing positivity is through expressing your gratitude on things that happen around you. Persistence pays a lot. Be ready to do whatever it takes for you to succeed.
Be prepared to take risks. One cannot know if their idea will work unless they try it out. Risks associated with entrepreneurship are many, and therefore you have to gather relevant information and study the risk carefully before settling on an idea. You should have a vision for your business. A good entrepreneur should have a clear roadmap of what they want to undertake.
Be ready to learn from past mistakes. In most cases, mistakes are inevitable. Those who have succeeded experience mistakes over their business life but they are not afraid of failing again as they learn from their mistakes. There should be no shortcuts to success. While it sometimes happens that someone wakes up successful, most successful entrepreneurs have hard to put in a fight to succeed.
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