Securus Technologies, a leading provider of civil and criminal justice technology solutions, is now helping prison inmates and corrections officers by automating prison forms and grievance applications to a paperless digital form. Securus is committed to keeping their customers updated with the latest and most effective technologies available.
How Securus is using ConnectUS to save time and money
In the prison system, time not only means money, it means security and safety. When correctional officers have more time to dedicate to security, training, and inmate management, prisons and jails are safer for both guards and inmates. By implementing its Inmate Forms and Grievance application on ConnectUs, Securus does away with the need to use time-consuming paper forms for grievances, medical forms, sign-up and other forms that once had to be printed, and handed out. Prison employees and correctional officers often spend a great deal of time printing, copying, distributing, and collecting paper forms. The ConnectUs system does away with this outdated method of processing prison forms.
It’s a win-win for everyone
While most people don’t consider what goes on behind prison walls to be of much relevance, a safer and more effective prison is a win-win for everyone. Better run and more efficient paperwork and forms handling is a win not just for prison staff but for taxpayers and inmates as well. With this new application by Securus, inmates can receive custom forms that can be created for any type of inmate request. Inmates can also view the status of forms and grievances and accept them or us the system to file appeals. The new system is apparently making a real difference. Securus processes an average of 13.8 forms per inmate per month saving a lot of time and money that can be dedicated to other issues and programs. ConnectUs does not stop there. With a lot of other features such as inmate location and a digital inmate bulletin board, correctional officers are able to communicate with inmates more efficiently allowing for smoother operations between staff and inmates.
A company only takes time make a press release on, matters that are really critical to them. Therefore, the highlighting of GTL wrongdoings by Securus must have greatly affected Securus such that they decided that the only way to solve the issue is to take the matter public.
Both GTL and Securus provide technology solutions to prisons in America. Being in the same industry, the actions of one company is bound to affect the other. This is true according to the reviews by various clients commenting on this industry. They seem to have totally lost trust in them, thanks to GTL which has continuously maltreated their customers and show no signs of change.
Customers who use the services of this industry feel that they have no option. Their desperation is what keeps them using the services. This should never be the case for any industry. At all times, the customers should feel that they have the upper hand in whatever the company does.
GTL, 18 years ago, was charged with some wrongdoings in directly taking advantage of the customers. The company was reported to have been benefitting from overcharging their clients and in some instances billing transactions more than once thus reaping profits off the unsuspecting clients. Even with a stern warning and a fine, GTL was adamant to change. Continued practice of these wrong doings has seen the reputation of this industry totally damaged.
Over the 18 years, other companies must surely have noted what was going on with GTL. However, only Securus was bold enough to go public with the issue. Securus recently got an A+ grade from BBB Accreditation. Being stewards of integrity within the industry, it is only fair to assume that GTL and the likes had this coming.